SUPPORT & ACCOUNT HELP

Tell us what happened.

Whether it is a product bug, a safety concern, or an account request, use the route below that preserves the right context and protects your information.

Effective 1 September 2026 · Friends beta

01

The fastest way to reach us

Open Profile → Send beta feedback inside PikkMe. Choose a category and include the screen, what you expected, what happened, and whether it happens again. PikkMe attaches limited build and device context—not your camera photo—to help diagnose the problem. You can also email support@pikkme.app.

02

Report content or a private message

Use the three-dot menu on the specific entry, the report option on a comment or reply, Report profile photo on a profile, or long-press a received private message. That safely includes the right content identifiers in the private moderation queue. Only authorized PikkMe moderators can review this queue; reporting does not give a tester access to Admin Studio. You may also block a real profile. Do not email illegal imagery or sensitive screenshots unless PikkMe Support specifically asks for a safe description.

03

Profile photos

In Build 16 or later, open your profile editor to choose, crop, replace, or remove a profile photo. The photo changes separately from your display name and biography. Canceling the library picker leaves the current photo unchanged. Profile photos are checked before publication. Daily challenge entries still require a fresh in-app camera capture.

04

Phone notifications

In an installed Build 18 or later, accept the optional notification introduction or open Profile → PikkMe on your phone to choose daily-lens, result, Pikk, comment, reply, follower, private-message, digest, and review updates. Also allow PikkMe in your phone notification settings. Activity is grouped, so a notification may arrive after a short delay; Focus, quiet modes, and network availability can delay it further. Remote notifications are not available in Expo Go. In-app Activity still works when phone notifications are off.

05

Delete your account

In the iOS app:

  1. Open your profile.
  2. Open Account & recovery.
  3. Choose Delete account.
  4. Read the warning and confirm permanent deletion.
  5. If the profile is protected with Apple, complete Apple's identity confirmation.

PikkMe revokes the Apple authorization when applicable, then removes the account and its associated profile, photos, entries, Pikks, comments, follows, notifications, reports, safety records, feedback, and recovery records. The protected owner account cannot be deleted in-app. If you cannot access the app, email privacy@pikkme.app with your username and never send an Apple password or verification code.

06

Recover or move a guest profile

Protect the current guest profile with Sign in with Apple before changing accounts. To move an active guest profile, create a one-time transfer code from Account & recovery and redeem it on the destination device. Treat transfer codes like passwords and share them with nobody.

08

Studio transparency

Profiles marked Studio and some associated activity are simulated beta fixtures used to keep an early feed testable. Reports involving Studio photos are still routed into the private owner moderation queue. Real submissions remain tied to fresh in-app camera capture.